ElevenLabs: AI-supported customer service in development

during a recent interview with the CEO of ElevenLabs, a company focused on AI-driven speech technology, it became clear that the organization now has a value of 22 billion dollars. The company has significant influence on the customer service market with their advanced speech AI that is used in numerous customer contact centers.

The CEO noted that many companies should inform their customers that they are interacting with AI, rather than real people, especially in customer service. This could adjust consumer expectations as AI technology becomes more common. The shift towards using machines in this role is not only anticipated but is also a way to optimize efficiency and costs.

Furthermore, the CEO indicated that as technological advancements continue, companies must prepare for a future where customers may not mind talking to an AI system, as this will increasingly become the norm. The challenges and opportunities in this shift are numerous, and companies need to reconsider their strategies to adapt to the changing expectations of their customers.

The conversation also highlighted the ethical considerations surrounding the use of AI in customer contact, and how important transparency is in the interaction between companies and their customers. By informing customers about the use of AI technology, a safer and more trustworthy image can be created, which can ultimately contribute to a better customer experience.

Read the full article from Techcrunch.