Yelp introduces AI features for restaurant services

Yelp has updated its app with a range of new AI functionalities that support users in making better choices in restaurants. One of the most notable additions is the ability for Yelp to make calls on behalf of the user to inquire about wait times at restaurants. This lowers the barrier for users to obtain information without having to call themselves.

Additionally, the new AI features include capabilities for creating personalized recommendations. The technology remembers the user's preferences and suggests options based on previous choices. This makes it easier for users to find restaurants that match their taste.

These innovations are an important step for Yelp, which operates in a competitive market where other platforms, such as Google Maps and Tripadvisor, are also enhancing their services. With the deployment of AI, Yelp seems to aim at optimizing the user experience while also strengthening its market position.

By placing customer needs at the center using advanced technology, Yelp hopes not only to serve its existing customers better but also to attract new users looking for efficiency and convenience in their restaurant visits.

Read the full article from Techcrunch.